Ursula Platform Terms
Version 1.0 Effective Date: 05.10.2026
These Ursula Platform Terms (the "Platform Terms") govern the Client's access to and use of (i) the Ursula AI Agent SDR Service and (ii) the Mailbox Infrastructure Service (each, a "Service") provided by "Consvert" ("Consvert") under the Master Services Agreement between Consvert and the Client (the "MSA") and the applicable Order Form (the “Order Form”). These Platform Terms are incorporated into the MSA, the SOW and the Order Form by reference. Capitalised terms not defined in these Platform Terms have the meanings given in the MSA.
These Platform Terms are organised in three parts:
Part I — General Terms (apply to both Services).
Part II — Ursula AI Agent SDR Specific Terms.
Part III — Mailbox Infrastructure Specific Terms.
In the event of conflict between Part I and Part II or Part III, the product-specific terms in Part II or Part III control solely with respect to the Service to which they relate.
These Ursula Platform Terms (the "Platform Terms") govern the Client's access to and use of (i) the Ursula AI Agent SDR Service and (ii) the Mailbox Infrastructure Service (each, a "Service") provided by "Consvert" ("Consvert") under the Master Services Agreement between Consvert and the Client (the "MSA") and the applicable Order Form (the “Order Form”). These Platform Terms are incorporated into the MSA, the SOW and the Order Form by reference. Capitalised terms not defined in these Platform Terms have the meanings given in the MSA.
These Platform Terms are organised in three parts:
Part I — General Terms (apply to both Services).
Part II — Ursula AI Agent SDR Specific Terms.
Part III — Mailbox Infrastructure Specific Terms.
In the event of conflict between Part I and Part II or Part III, the product-specific terms in Part II or Part III control solely with respect to the Service to which they relate.
These Ursula Platform Terms (the "Platform Terms") govern the Client's access to and use of (i) the Ursula AI Agent SDR Service and (ii) the Mailbox Infrastructure Service (each, a "Service") provided by "Consvert" ("Consvert") under the Master Services Agreement between Consvert and the Client (the "MSA") and the applicable Order Form (the “Order Form”). These Platform Terms are incorporated into the MSA, the SOW and the Order Form by reference. Capitalised terms not defined in these Platform Terms have the meanings given in the MSA.
These Platform Terms are organised in three parts:
Part I — General Terms (apply to both Services).
Part II — Ursula AI Agent SDR Specific Terms.
Part III — Mailbox Infrastructure Specific Terms.
In the event of conflict between Part I and Part II or Part III, the product-specific terms in Part II or Part III control solely with respect to the Service to which they relate.
Part I — General Terms
1. Definitions
For these Platform Terms:
"AI SDR Service" means the Ursula AI Agent SDR Service described in Part II.
"Mailbox Infrastructure Service" means the email-infrastructure service described in Part III.
"Authorised User" means an individual designated by the Client and provided with credentials to access a Service.
"Customer Data" means data and content uploaded, transmitted, generated, or otherwise processed by or on behalf of the Client through the Services, including contact data, message content, sequence configurations, and reply data.
"DPA" means the Data Processing Agreement available HERE, incorporated into the MSA by reference.
"Fair Usage Policy" or "FUP" means Consvert's Fair Usage Policy available HERE, as updated from time to time and incorporated by reference.
"Order Form" has the meaning given in the MSA.
"Sub-Processors" means third-party processors engaged by Consvert in the provision of the Services, as listed in or by reference under the DPA.
"Upstream Provider" means a third-party platform or service provider on whose technology a Service depends, as identified in Section 9.
For these Platform Terms:
"AI SDR Service" means the Ursula AI Agent SDR Service described in Part II.
"Mailbox Infrastructure Service" means the email-infrastructure service described in Part III.
"Authorised User" means an individual designated by the Client and provided with credentials to access a Service.
"Customer Data" means data and content uploaded, transmitted, generated, or otherwise processed by or on behalf of the Client through the Services, including contact data, message content, sequence configurations, and reply data.
"DPA" means the Data Processing Agreement available HERE, incorporated into the MSA by reference.
"Fair Usage Policy" or "FUP" means Consvert's Fair Usage Policy available HERE, as updated from time to time and incorporated by reference.
"Order Form" has the meaning given in the MSA.
"Sub-Processors" means third-party processors engaged by Consvert in the provision of the Services, as listed in or by reference under the DPA.
"Upstream Provider" means a third-party platform or service provider on whose technology a Service depends, as identified in Section 9.
For these Platform Terms:
"AI SDR Service" means the Ursula AI Agent SDR Service described in Part II.
"Mailbox Infrastructure Service" means the email-infrastructure service described in Part III.
"Authorised User" means an individual designated by the Client and provided with credentials to access a Service.
"Customer Data" means data and content uploaded, transmitted, generated, or otherwise processed by or on behalf of the Client through the Services, including contact data, message content, sequence configurations, and reply data.
"DPA" means the Data Processing Agreement available HERE, incorporated into the MSA by reference.
"Fair Usage Policy" or "FUP" means Consvert's Fair Usage Policy available HERE, as updated from time to time and incorporated by reference.
"Order Form" has the meaning given in the MSA.
"Sub-Processors" means third-party processors engaged by Consvert in the provision of the Services, as listed in or by reference under the DPA.
"Upstream Provider" means a third-party platform or service provider on whose technology a Service depends, as identified in Section 9.
2. Acceptance and Scope
These Platform Terms apply to each Order Form referencing them and to any subscription which the client has entered into via the self-served billing portal in each platform. The Client accepts these Platform Terms by executing an Order Form or by entering into a subscription via the self-served billing portal in each platform.
These Platform Terms apply to each Order Form referencing them and to any subscription which the client has entered into via the self-served billing portal in each platform. The Client accepts these Platform Terms by executing an Order Form or by entering into a subscription via the self-served billing portal in each platform.
These Platform Terms apply to each Order Form referencing them and to any subscription which the client has entered into via the self-served billing portal in each platform. The Client accepts these Platform Terms by executing an Order Form or by entering into a subscription via the self-served billing portal in each platform.
3. Authorised Users; Account Security
3.1 Designation. The Client may designate Authorised Users who shall access the Services on its behalf. The Client is responsible for the acts and omissions of each Authorised User as if they were the Client's own.
3.2 Credentials. The Client and Authorised Users shall keep all credentials confidential, shall not share credentials, and shall promptly notify Consvert of any suspected unauthorised use.
3.1 Designation. The Client may designate Authorised Users who shall access the Services on its behalf. The Client is responsible for the acts and omissions of each Authorised User as if they were the Client's own.
3.2 Credentials. The Client and Authorised Users shall keep all credentials confidential, shall not share credentials, and shall promptly notify Consvert of any suspected unauthorised use.
3.1 Designation. The Client may designate Authorised Users who shall access the Services on its behalf. The Client is responsible for the acts and omissions of each Authorised User as if they were the Client's own.
3.2 Credentials. The Client and Authorised Users shall keep all credentials confidential, shall not share credentials, and shall promptly notify Consvert of any suspected unauthorised use.
4. Fees and Billing
4.1 Fees. Fees, billing frequency, and applicable subscription term for the Initial Billing Cycle (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the Order Form. Fees, billing frequency, and applicable subscription term for Future Billing Cycle(s) (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the self-serving portal for each platform. Unless the Order Form provides otherwise, subscription fees are billed in advance.
4.2 Late Payment; Tax. Late payment is governed by the MSA. Taxes are governed by the MSA, and order form.
4.3 Fee Changes. Consvert may revise Fees by giving the Client at least sixty (60) days' written notice. Revised Fees take effect on the next billing period commencing after the notice period. Save the terms and conditions set out in clause 6 of the Order Form, the Client may terminate the subscription without penalty at ANY time within the self-serve billing portal within the platform.
4.1 Fees. Fees, billing frequency, and applicable subscription term for the Initial Billing Cycle (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the Order Form. Fees, billing frequency, and applicable subscription term for Future Billing Cycle(s) (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the self-serving portal for each platform. Unless the Order Form provides otherwise, subscription fees are billed in advance.
4.2 Late Payment; Tax. Late payment is governed by the MSA. Taxes are governed by the MSA, and order form.
4.3 Fee Changes. Consvert may revise Fees by giving the Client at least sixty (60) days' written notice. Revised Fees take effect on the next billing period commencing after the notice period. Save the terms and conditions set out in clause 6 of the Order Form, the Client may terminate the subscription without penalty at ANY time within the self-serve billing portal within the platform.
4.1 Fees. Fees, billing frequency, and applicable subscription term for the Initial Billing Cycle (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the Order Form. Fees, billing frequency, and applicable subscription term for Future Billing Cycle(s) (as defined in clause 3 and specifically clause 3.3 of the Order Form) are set out in the self-serving portal for each platform. Unless the Order Form provides otherwise, subscription fees are billed in advance.
4.2 Late Payment; Tax. Late payment is governed by the MSA. Taxes are governed by the MSA, and order form.
4.3 Fee Changes. Consvert may revise Fees by giving the Client at least sixty (60) days' written notice. Revised Fees take effect on the next billing period commencing after the notice period. Save the terms and conditions set out in clause 6 of the Order Form, the Client may terminate the subscription without penalty at ANY time within the self-serve billing portal within the platform.
5. Term, Renewal, Termination
5.1 Initial Billing Cycle. The Initial Term for each Service is set out in the Order Form. Unless the Order Form provides otherwise, the Initial Billing Cycle starts on the Ursula Subscription Effective Start Date (as defined in clause 2 of the Order Form) and it has a quarterly frequency.
5.2 Future billing Cycle (Auto-renewal). Each Order Form auto-renews for successive periods equal in duration to the Initial Billing Cycle, unless Client decides to cancel the subscription via the Self-serving mechanism (as defined in clause 6 below).
5.3 Termination before Activation. Termination by the Client before activation of the Initial Billing Cycle as set out and governed by clause 6.1 of the Order Form.
5.4 Termination after Activation. Termination by the Client after activation, therefore within the Future billing Cycles, done autonomously via the self-serving portal (accessible by going into the “Settings” section and to “Manage your Billing) within the platform, as set out and governed by clause 6.2 of the Order Form.
5.5 Termination for Cause. Termination for cause is governed by the MSA's termination provisions and by Section 7 below where applicable.
5.5 Effect on Other Documents. Termination of an Order Form does not by itself terminate the MSA, any other Order Form, or any other Service.
5.6 Effect of Termination. On the effective termination date of an Order Form: (a) the Client's access to the affected Service ceases and (subject to Part III) Section 26 (mailbox infrastructure continuing access); (b) all Fees accrued through the termination date become immediately due; (c) post-termination data handling is governed by Section 9 and the DPA.
5.1 Initial Billing Cycle. The Initial Term for each Service is set out in the Order Form. Unless the Order Form provides otherwise, the Initial Billing Cycle starts on the Ursula Subscription Effective Start Date (as defined in clause 2 of the Order Form) and it has a quarterly frequency.
5.2 Future billing Cycle (Auto-renewal). Each Order Form auto-renews for successive periods equal in duration to the Initial Billing Cycle, unless Client decides to cancel the subscription via the Self-serving mechanism (as defined in clause 6 below).
5.3 Termination before Activation. Termination by the Client before activation of the Initial Billing Cycle as set out and governed by clause 6.1 of the Order Form.
5.4 Termination after Activation. Termination by the Client after activation, therefore within the Future billing Cycles, done autonomously via the self-serving portal (accessible by going into the “Settings” section and to “Manage your Billing) within the platform, as set out and governed by clause 6.2 of the Order Form.
5.5 Termination for Cause. Termination for cause is governed by the MSA's termination provisions and by Section 7 below where applicable.
5.5 Effect on Other Documents. Termination of an Order Form does not by itself terminate the MSA, any other Order Form, or any other Service.
5.6 Effect of Termination. On the effective termination date of an Order Form: (a) the Client's access to the affected Service ceases and (subject to Part III) Section 26 (mailbox infrastructure continuing access); (b) all Fees accrued through the termination date become immediately due; (c) post-termination data handling is governed by Section 9 and the DPA.
5.1 Initial Billing Cycle. The Initial Term for each Service is set out in the Order Form. Unless the Order Form provides otherwise, the Initial Billing Cycle starts on the Ursula Subscription Effective Start Date (as defined in clause 2 of the Order Form) and it has a quarterly frequency.
5.2 Future billing Cycle (Auto-renewal). Each Order Form auto-renews for successive periods equal in duration to the Initial Billing Cycle, unless Client decides to cancel the subscription via the Self-serving mechanism (as defined in clause 6 below).
5.3 Termination before Activation. Termination by the Client before activation of the Initial Billing Cycle as set out and governed by clause 6.1 of the Order Form.
5.4 Termination after Activation. Termination by the Client after activation, therefore within the Future billing Cycles, done autonomously via the self-serving portal (accessible by going into the “Settings” section and to “Manage your Billing) within the platform, as set out and governed by clause 6.2 of the Order Form.
5.5 Termination for Cause. Termination for cause is governed by the MSA's termination provisions and by Section 7 below where applicable.
5.5 Effect on Other Documents. Termination of an Order Form does not by itself terminate the MSA, any other Order Form, or any other Service.
5.6 Effect of Termination. On the effective termination date of an Order Form: (a) the Client's access to the affected Service ceases and (subject to Part III) Section 26 (mailbox infrastructure continuing access); (b) all Fees accrued through the termination date become immediately due; (c) post-termination data handling is governed by Section 9 and the DPA.
6. Self-serving Subscription
After the payment (as defined in clause 4.3 of the Order Form) for the Initial Billing cycle (as defined in clause 3.2 and 3.3 of the Order form and in clause 5.1 of these Terms) the Client shall manage all of the future billing cycles through the Self-Served Subscription managing portal built into the platforms.
This portal is accessible by going into the “Settings” section and to “Manage your Billing”.
After the payment (as defined in clause 4.3 of the Order Form) for the Initial Billing cycle (as defined in clause 3.2 and 3.3 of the Order form and in clause 5.1 of these Terms) the Client shall manage all of the future billing cycles through the Self-Served Subscription managing portal built into the platforms.
This portal is accessible by going into the “Settings” section and to “Manage your Billing”.
After the payment (as defined in clause 4.3 of the Order Form) for the Initial Billing cycle (as defined in clause 3.2 and 3.3 of the Order form and in clause 5.1 of these Terms) the Client shall manage all of the future billing cycles through the Self-Served Subscription managing portal built into the platforms.
This portal is accessible by going into the “Settings” section and to “Manage your Billing”.
7. Suspension
7.1 Immediate Suspension. Consvert may suspend the Client's or any Authorised User's access to a Service in whole or in part, immediately and without prior notice, where:
(a) the Client breaches Section 8 (Acceptable Use) or the Fair Usage Policy in a manner that, in Consvert's reasonable judgment, threatens the security, integrity, performance, or availability of Consvert or of any Upstream Provider(s);
(b) an Upstream Provider requires or directs Consvert to suspend the Client's access;
(c) the Client's account is the source of (i) unlawful activity, (ii) fraud, (iii) a security threat, (iv) a material deliverability incident (including blocklisting events or a sustained spam-complaint rate above industry-recognised thresholds), or (v) a credible breach of applicable law in any jurisdiction relevant to the use of the Service;
(d) suspension is required to comply with applicable law, court order, or a binding direction of a regulator; or
(e) Fees remain unpaid for more than ten (10) days after the due date and Consvert has given written notice of the overdue amount.
7.2 Notice and Cure. For material breaches not falling within Section 7.1, Consvert shall give the Client written notice and a thirty (30) day cure period before suspension.
7.3 No Fee Abatement. A suspension caused by the Client's breach does not abate the Client's payment obligations. Consvert shall use reasonable efforts to lift a suspension promptly once the cause is remedied.
7.1 Immediate Suspension. Consvert may suspend the Client's or any Authorised User's access to a Service in whole or in part, immediately and without prior notice, where:
(a) the Client breaches Section 8 (Acceptable Use) or the Fair Usage Policy in a manner that, in Consvert's reasonable judgment, threatens the security, integrity, performance, or availability of Consvert or of any Upstream Provider(s);
(b) an Upstream Provider requires or directs Consvert to suspend the Client's access;
(c) the Client's account is the source of (i) unlawful activity, (ii) fraud, (iii) a security threat, (iv) a material deliverability incident (including blocklisting events or a sustained spam-complaint rate above industry-recognised thresholds), or (v) a credible breach of applicable law in any jurisdiction relevant to the use of the Service;
(d) suspension is required to comply with applicable law, court order, or a binding direction of a regulator; or
(e) Fees remain unpaid for more than ten (10) days after the due date and Consvert has given written notice of the overdue amount.
7.2 Notice and Cure. For material breaches not falling within Section 7.1, Consvert shall give the Client written notice and a thirty (30) day cure period before suspension.
7.3 No Fee Abatement. A suspension caused by the Client's breach does not abate the Client's payment obligations. Consvert shall use reasonable efforts to lift a suspension promptly once the cause is remedied.
7.1 Immediate Suspension. Consvert may suspend the Client's or any Authorised User's access to a Service in whole or in part, immediately and without prior notice, where:
(a) the Client breaches Section 8 (Acceptable Use) or the Fair Usage Policy in a manner that, in Consvert's reasonable judgment, threatens the security, integrity, performance, or availability of Consvert or of any Upstream Provider(s);
(b) an Upstream Provider requires or directs Consvert to suspend the Client's access;
(c) the Client's account is the source of (i) unlawful activity, (ii) fraud, (iii) a security threat, (iv) a material deliverability incident (including blocklisting events or a sustained spam-complaint rate above industry-recognised thresholds), or (v) a credible breach of applicable law in any jurisdiction relevant to the use of the Service;
(d) suspension is required to comply with applicable law, court order, or a binding direction of a regulator; or
(e) Fees remain unpaid for more than ten (10) days after the due date and Consvert has given written notice of the overdue amount.
7.2 Notice and Cure. For material breaches not falling within Section 7.1, Consvert shall give the Client written notice and a thirty (30) day cure period before suspension.
7.3 No Fee Abatement. A suspension caused by the Client's breach does not abate the Client's payment obligations. Consvert shall use reasonable efforts to lift a suspension promptly once the cause is remedied.
8. Acceptable Use
8.1 Compliance with Law. The Client and its Authorised Users shall comply with all laws and regulations applicable to their use of the Services, including (without limitation):
(a) data protection law: Regulation (EU) 2016/679 (GDPR), the UK GDPR and the Data Protection Act 2018, Directive 2002/58/EC (ePrivacy) and applicable national implementations, the California Consumer Privacy Act (Cal. Civ. Code §§ 1798.100 et seq.) as amended by the CPRA, and other applicable national laws;
(b) anti-spam law: 15 U.S.C. § 7701 et seq. (CAN-SPAM Act); Canada's Anti-Spam Legislation, S.C. 2010, c. 23 (CASL); ePrivacy national rules on direct marketing; and other applicable national laws;
(c export control, sanctions, anti-bribery, anti-money-laundering, and consumer-protection laws applicable in the jurisdictions of the Client and recipients.
8.2 Prohibited Content and Use. The Client shall not use, and shall not permit Authorised Users to use, the Services to send, transmit, store, or facilitate:
(a) unlawful, libelous, defamatory, fraudulent, harassing, threatening, or violent content; content that promotes or facilitates discrimination, violence, or human-rights violations;
(b) content infringing any third-party intellectual property right or violating privacy or publicity rights;
(c malware, viruses, ransomware, phishing, spoofing, or any code or instruction designed to harm, intercept, or compromise systems or data;
(d) content promoting any of the following categories without Consvert's prior written approval (such categories mirror the Sending Policy of the Upstream Providers and may be updated on notice): gambling; sexual or adult content; weapons or explosives; tobacco or related products; controlled substances or drugs; political campaigns or solicitation of campaign support; hacking, penetration testing, or security-bypass tools; penny stocks, foreign-exchange trading, or trading advice; payday loans; consumer-lead sales; or "get-rich-quick", "build-your-wealth", or financial-independence schemes;
(e) sensitive personal data (including health information, financial-account details, social-security or national-ID numbers, biometric data) except where the Client warrants it has a lawful basis under applicable law and the protections required by such law are in place; or
(f) any content or pattern of use prohibited by the Fair Usage Policy.
8.3 Sending Practices. The Client shall, at all times in respect of outbound messages sent through the Services:
(a) ensure each commercial message contains a clear sender identification and a functional unsubscribe mechanism, in each case where required by the law applicable to the recipient;
(b) honour opt-outs, do-not-contact, and unsubscribe requests promptly and at the latest within ten (10) Business Days of receipt;
(c ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
(d) ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
8.4 No Re-sale or Sub-Provisioning. Except as expressly permitted in writing by Consvert, the Client shall not use the Services to provide a service to its own customers (e.g., as a sub-reseller) or to send messages on behalf of third parties.
8.5 Indemnity. The Client shall indemnify and hold harmless Consvert against any losses, claims, damages, fines, and reasonable costs arising from breach of this Section 8, including any liability passed through to Consvert by an Upstream Provider arising from such breach. This indemnity is in addition to, and does not limit, the Client's indemnity obligations under the MSA.
8.1 Compliance with Law. The Client and its Authorised Users shall comply with all laws and regulations applicable to their use of the Services, including (without limitation):
(a) data protection law: Regulation (EU) 2016/679 (GDPR), the UK GDPR and the Data Protection Act 2018, Directive 2002/58/EC (ePrivacy) and applicable national implementations, the California Consumer Privacy Act (Cal. Civ. Code §§ 1798.100 et seq.) as amended by the CPRA, and other applicable national laws;
(b) anti-spam law: 15 U.S.C. § 7701 et seq. (CAN-SPAM Act); Canada's Anti-Spam Legislation, S.C. 2010, c. 23 (CASL); ePrivacy national rules on direct marketing; and other applicable national laws;
(c export control, sanctions, anti-bribery, anti-money-laundering, and consumer-protection laws applicable in the jurisdictions of the Client and recipients.
8.2 Prohibited Content and Use. The Client shall not use, and shall not permit Authorised Users to use, the Services to send, transmit, store, or facilitate:
(a) unlawful, libelous, defamatory, fraudulent, harassing, threatening, or violent content; content that promotes or facilitates discrimination, violence, or human-rights violations;
(b) content infringing any third-party intellectual property right or violating privacy or publicity rights;
(c malware, viruses, ransomware, phishing, spoofing, or any code or instruction designed to harm, intercept, or compromise systems or data;
(d) content promoting any of the following categories without Consvert's prior written approval (such categories mirror the Sending Policy of the Upstream Providers and may be updated on notice): gambling; sexual or adult content; weapons or explosives; tobacco or related products; controlled substances or drugs; political campaigns or solicitation of campaign support; hacking, penetration testing, or security-bypass tools; penny stocks, foreign-exchange trading, or trading advice; payday loans; consumer-lead sales; or "get-rich-quick", "build-your-wealth", or financial-independence schemes;
(e) sensitive personal data (including health information, financial-account details, social-security or national-ID numbers, biometric data) except where the Client warrants it has a lawful basis under applicable law and the protections required by such law are in place; or
(f) any content or pattern of use prohibited by the Fair Usage Policy.
8.3 Sending Practices. The Client shall, at all times in respect of outbound messages sent through the Services:
(a) ensure each commercial message contains a clear sender identification and a functional unsubscribe mechanism, in each case where required by the law applicable to the recipient;
(b) honour opt-outs, do-not-contact, and unsubscribe requests promptly and at the latest within ten (10) Business Days of receipt;
(c ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
(d) ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
8.4 No Re-sale or Sub-Provisioning. Except as expressly permitted in writing by Consvert, the Client shall not use the Services to provide a service to its own customers (e.g., as a sub-reseller) or to send messages on behalf of third parties.
8.5 Indemnity. The Client shall indemnify and hold harmless Consvert against any losses, claims, damages, fines, and reasonable costs arising from breach of this Section 8, including any liability passed through to Consvert by an Upstream Provider arising from such breach. This indemnity is in addition to, and does not limit, the Client's indemnity obligations under the MSA.
8.1 Compliance with Law. The Client and its Authorised Users shall comply with all laws and regulations applicable to their use of the Services, including (without limitation):
(a) data protection law: Regulation (EU) 2016/679 (GDPR), the UK GDPR and the Data Protection Act 2018, Directive 2002/58/EC (ePrivacy) and applicable national implementations, the California Consumer Privacy Act (Cal. Civ. Code §§ 1798.100 et seq.) as amended by the CPRA, and other applicable national laws;
(b) anti-spam law: 15 U.S.C. § 7701 et seq. (CAN-SPAM Act); Canada's Anti-Spam Legislation, S.C. 2010, c. 23 (CASL); ePrivacy national rules on direct marketing; and other applicable national laws;
(c export control, sanctions, anti-bribery, anti-money-laundering, and consumer-protection laws applicable in the jurisdictions of the Client and recipients.
8.2 Prohibited Content and Use. The Client shall not use, and shall not permit Authorised Users to use, the Services to send, transmit, store, or facilitate:
(a) unlawful, libelous, defamatory, fraudulent, harassing, threatening, or violent content; content that promotes or facilitates discrimination, violence, or human-rights violations;
(b) content infringing any third-party intellectual property right or violating privacy or publicity rights;
(c malware, viruses, ransomware, phishing, spoofing, or any code or instruction designed to harm, intercept, or compromise systems or data;
(d) content promoting any of the following categories without Consvert's prior written approval (such categories mirror the Sending Policy of the Upstream Providers and may be updated on notice): gambling; sexual or adult content; weapons or explosives; tobacco or related products; controlled substances or drugs; political campaigns or solicitation of campaign support; hacking, penetration testing, or security-bypass tools; penny stocks, foreign-exchange trading, or trading advice; payday loans; consumer-lead sales; or "get-rich-quick", "build-your-wealth", or financial-independence schemes;
(e) sensitive personal data (including health information, financial-account details, social-security or national-ID numbers, biometric data) except where the Client warrants it has a lawful basis under applicable law and the protections required by such law are in place; or
(f) any content or pattern of use prohibited by the Fair Usage Policy.
8.3 Sending Practices. The Client shall, at all times in respect of outbound messages sent through the Services:
(a) ensure each commercial message contains a clear sender identification and a functional unsubscribe mechanism, in each case where required by the law applicable to the recipient;
(b) honour opt-outs, do-not-contact, and unsubscribe requests promptly and at the latest within ten (10) Business Days of receipt;
(c ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
(d) ensure compliance with all applicable laws in the jurisdiction from which the Services are being used.
8.4 No Re-sale or Sub-Provisioning. Except as expressly permitted in writing by Consvert, the Client shall not use the Services to provide a service to its own customers (e.g., as a sub-reseller) or to send messages on behalf of third parties.
8.5 Indemnity. The Client shall indemnify and hold harmless Consvert against any losses, claims, damages, fines, and reasonable costs arising from breach of this Section 8, including any liability passed through to Consvert by an Upstream Provider arising from such breach. This indemnity is in addition to, and does not limit, the Client's indemnity obligations under the MSA.
9. Customer Data
9.1 Ownership. The Client retains all right, title, and interest in and to Customer Data. Consvert does not claim ownership of Customer Data.
9.2 Limited Licence to Consvert. The Client grants Consvert and its Sub-Processors a non-exclusive, worldwide, royalty-free licence to host, transmit, copy, display, store, process, and otherwise use Customer Data solely as necessary to provide the Services, support the Client, prevent fraud or abuse, comply with applicable law, and (in aggregated and anonymised form) to improve the Services. Consvert shall not sell or share Customer Data with third parties except as required to provide the Services or comply with the law.
9.3 Data Processing. Processing of personal data in the Customer Data is governed by the DPA.
9.1 Ownership. The Client retains all right, title, and interest in and to Customer Data. Consvert does not claim ownership of Customer Data.
9.2 Limited Licence to Consvert. The Client grants Consvert and its Sub-Processors a non-exclusive, worldwide, royalty-free licence to host, transmit, copy, display, store, process, and otherwise use Customer Data solely as necessary to provide the Services, support the Client, prevent fraud or abuse, comply with applicable law, and (in aggregated and anonymised form) to improve the Services. Consvert shall not sell or share Customer Data with third parties except as required to provide the Services or comply with the law.
9.3 Data Processing. Processing of personal data in the Customer Data is governed by the DPA.
9.1 Ownership. The Client retains all right, title, and interest in and to Customer Data. Consvert does not claim ownership of Customer Data.
9.2 Limited Licence to Consvert. The Client grants Consvert and its Sub-Processors a non-exclusive, worldwide, royalty-free licence to host, transmit, copy, display, store, process, and otherwise use Customer Data solely as necessary to provide the Services, support the Client, prevent fraud or abuse, comply with applicable law, and (in aggregated and anonymised form) to improve the Services. Consvert shall not sell or share Customer Data with third parties except as required to provide the Services or comply with the law.
9.3 Data Processing. Processing of personal data in the Customer Data is governed by the DPA.
10. Sub-Processors and Upstream Providers
10.1 Upstream Providers. Each Service depends on an Upstream Provider whose continued availability and policies materially affect the Service.
10.2 Acknowledgments. The Client acknowledges that:
(a) the Services depend on the continued availability and policies of the Upstream Providers, and Consvert does not control, and is not responsible for, the Upstream Providers' acts or omissions;
(b) Upstream Providers may change features, deprecate functionality, modify their terms, or impose new limits on access on notice that may be shorter than the notice Consvert is otherwise required to give the Client under these Platform Terms;
(c Consvert may suspend or terminate the Client's access to a Service where required by an Upstream Provider, without liability to the Client;
(d) deliverability is influenced by factors outside Consvert's reasonable control, including domain reputation, IP reputation, recipient mail-server policies, and third-party blocklists.
10.3 Sub-Processor Changes. Sub-processor additions, replacements, and notice are governed by the DPA.
10.1 Upstream Providers. Each Service depends on an Upstream Provider whose continued availability and policies materially affect the Service.
10.2 Acknowledgments. The Client acknowledges that:
(a) the Services depend on the continued availability and policies of the Upstream Providers, and Consvert does not control, and is not responsible for, the Upstream Providers' acts or omissions;
(b) Upstream Providers may change features, deprecate functionality, modify their terms, or impose new limits on access on notice that may be shorter than the notice Consvert is otherwise required to give the Client under these Platform Terms;
(c Consvert may suspend or terminate the Client's access to a Service where required by an Upstream Provider, without liability to the Client;
(d) deliverability is influenced by factors outside Consvert's reasonable control, including domain reputation, IP reputation, recipient mail-server policies, and third-party blocklists.
10.3 Sub-Processor Changes. Sub-processor additions, replacements, and notice are governed by the DPA.
10.1 Upstream Providers. Each Service depends on an Upstream Provider whose continued availability and policies materially affect the Service.
10.2 Acknowledgments. The Client acknowledges that:
(a) the Services depend on the continued availability and policies of the Upstream Providers, and Consvert does not control, and is not responsible for, the Upstream Providers' acts or omissions;
(b) Upstream Providers may change features, deprecate functionality, modify their terms, or impose new limits on access on notice that may be shorter than the notice Consvert is otherwise required to give the Client under these Platform Terms;
(c Consvert may suspend or terminate the Client's access to a Service where required by an Upstream Provider, without liability to the Client;
(d) deliverability is influenced by factors outside Consvert's reasonable control, including domain reputation, IP reputation, recipient mail-server policies, and third-party blocklists.
10.3 Sub-Processor Changes. Sub-processor additions, replacements, and notice are governed by the DPA.
11. Modifications
11.1 Modifications to the Service. Consvert may modify, add, deprecate, or discontinue features of a Service. Consvert shall give the Client at least thirty (30) days' prior written notice of any change reasonably expected to materially adversely affect the Client's use of the Service, except where the change (i) is required by an Upstream Provider, applicable law, or in response to a security incident, in which case Consvert shall give such notice as is reasonably practicable. Where a material adverse change cannot be avoided, the Client may terminate the affected Order Form without penalty by giving written notice within thirty (30) days of receipt of Consvert's change notice.
11.2 Modifications to these Platform Terms. Consvert may revise these Platform Terms by giving notice to the Client. Revisions that materially adversely affect the Client take effect sixty (60) days after notice; the Client may terminate the affected Order Form without penalty by written notice given before the effective date.
11.1 Modifications to the Service. Consvert may modify, add, deprecate, or discontinue features of a Service. Consvert shall give the Client at least thirty (30) days' prior written notice of any change reasonably expected to materially adversely affect the Client's use of the Service, except where the change (i) is required by an Upstream Provider, applicable law, or in response to a security incident, in which case Consvert shall give such notice as is reasonably practicable. Where a material adverse change cannot be avoided, the Client may terminate the affected Order Form without penalty by giving written notice within thirty (30) days of receipt of Consvert's change notice.
11.2 Modifications to these Platform Terms. Consvert may revise these Platform Terms by giving notice to the Client. Revisions that materially adversely affect the Client take effect sixty (60) days after notice; the Client may terminate the affected Order Form without penalty by written notice given before the effective date.
11.1 Modifications to the Service. Consvert may modify, add, deprecate, or discontinue features of a Service. Consvert shall give the Client at least thirty (30) days' prior written notice of any change reasonably expected to materially adversely affect the Client's use of the Service, except where the change (i) is required by an Upstream Provider, applicable law, or in response to a security incident, in which case Consvert shall give such notice as is reasonably practicable. Where a material adverse change cannot be avoided, the Client may terminate the affected Order Form without penalty by giving written notice within thirty (30) days of receipt of Consvert's change notice.
11.2 Modifications to these Platform Terms. Consvert may revise these Platform Terms by giving notice to the Client. Revisions that materially adversely affect the Client take effect sixty (60) days after notice; the Client may terminate the affected Order Form without penalty by written notice given before the effective date.
12. Beta Features
Consvert may make features designated as "beta", "preview", "pilot", or similar available to the Client. Beta features are provided "as is", are excluded from any service-level commitments and from the warranties given in the MSA, and may be modified or discontinued at Consvert's sole discretion at any time. Use of beta features is at the Client's risk.
Consvert may make features designated as "beta", "preview", "pilot", or similar available to the Client. Beta features are provided "as is", are excluded from any service-level commitments and from the warranties given in the MSA, and may be modified or discontinued at Consvert's sole discretion at any time. Use of beta features is at the Client's risk.
Consvert may make features designated as "beta", "preview", "pilot", or similar available to the Client. Beta features are provided "as is", are excluded from any service-level commitments and from the warranties given in the MSA, and may be modified or discontinued at Consvert's sole discretion at any time. Use of beta features is at the Client's risk.
13. Service Levels
No service-level commitment is provided under these Platform Terms. Where an Order Form expressly specifies a service-level arrangement, that arrangement constitutes the Client's sole and exclusive remedy in respect of the matters it addresses.
No service-level commitment is provided under these Platform Terms. Where an Order Form expressly specifies a service-level arrangement, that arrangement constitutes the Client's sole and exclusive remedy in respect of the matters it addresses.
No service-level commitment is provided under these Platform Terms. Where an Order Form expressly specifies a service-level arrangement, that arrangement constitutes the Client's sole and exclusive remedy in respect of the matters it addresses.
14. Warranties; Disclaimers
14.1 Mutual. Each party warrants that it has the authority to enter into and perform the MSA and these Platform Terms.
14.2 Service Disclaimer. Subject to the warranties expressly given in the MSA, the Services are provided on an "as is" and "as available" basis. Consvert does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components; that defects will be corrected; or that the Services will achieve any particular outcome.
14.3 No Outcome Warranty. Without limiting Section 14.2 or the MSA, Consvert does not warrant any specific deliverability rate, open rate, reply rate, conversion rate, pipeline outcome, or commercial result. The Services support outbound activity; they do not guarantee its results.
14.4 Third-Party Conduct. Consvert is not responsible for the conduct of recipients, third-party email service providers, ISPs, blocklist operators, or other third parties.
14.1 Mutual. Each party warrants that it has the authority to enter into and perform the MSA and these Platform Terms.
14.2 Service Disclaimer. Subject to the warranties expressly given in the MSA, the Services are provided on an "as is" and "as available" basis. Consvert does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components; that defects will be corrected; or that the Services will achieve any particular outcome.
14.3 No Outcome Warranty. Without limiting Section 14.2 or the MSA, Consvert does not warrant any specific deliverability rate, open rate, reply rate, conversion rate, pipeline outcome, or commercial result. The Services support outbound activity; they do not guarantee its results.
14.4 Third-Party Conduct. Consvert is not responsible for the conduct of recipients, third-party email service providers, ISPs, blocklist operators, or other third parties.
14.1 Mutual. Each party warrants that it has the authority to enter into and perform the MSA and these Platform Terms.
14.2 Service Disclaimer. Subject to the warranties expressly given in the MSA, the Services are provided on an "as is" and "as available" basis. Consvert does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components; that defects will be corrected; or that the Services will achieve any particular outcome.
14.3 No Outcome Warranty. Without limiting Section 14.2 or the MSA, Consvert does not warrant any specific deliverability rate, open rate, reply rate, conversion rate, pipeline outcome, or commercial result. The Services support outbound activity; they do not guarantee its results.
14.4 Third-Party Conduct. Consvert is not responsible for the conduct of recipients, third-party email service providers, ISPs, blocklist operators, or other third parties.
15. Limitation of Liability
15.1 Cross-Reference. The limitations and exclusions of liability set out in the MSA apply in full to these Platform Terms and to all Order Forms incorporating them.
15.2 Upstream Cap Pass-Through. The Client acknowledges that in respect of any claim arising from an act, omission, or failure attributable to an Upstream Provider, Consvert's liability to the Client is in any event limited to the amount actually recovered by Consvert from the Upstream Provider in respect of that matter, up to the cap set in the MSA.
15.1 Cross-Reference. The limitations and exclusions of liability set out in the MSA apply in full to these Platform Terms and to all Order Forms incorporating them.
15.2 Upstream Cap Pass-Through. The Client acknowledges that in respect of any claim arising from an act, omission, or failure attributable to an Upstream Provider, Consvert's liability to the Client is in any event limited to the amount actually recovered by Consvert from the Upstream Provider in respect of that matter, up to the cap set in the MSA.
15.1 Cross-Reference. The limitations and exclusions of liability set out in the MSA apply in full to these Platform Terms and to all Order Forms incorporating them.
15.2 Upstream Cap Pass-Through. The Client acknowledges that in respect of any claim arising from an act, omission, or failure attributable to an Upstream Provider, Consvert's liability to the Client is in any event limited to the amount actually recovered by Consvert from the Upstream Provider in respect of that matter, up to the cap set in the MSA.
16. Intellectual Property
16.1 Cross-Reference. The intellectual property provisions of the MSA apply.
16.2 Licence to Use the Services. Subject to payment of all Fees due, Consvert grants the Client a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business purposes during the subscription term.
16.3 Restrictions. The Client shall not, and shall not permit any third party to: (a) reverse-engineer, decompile, or disassemble the Services or attempt to derive source code; (b) resell, sublicense, lease, or assign access to the Services other than as expressly permitted; (c remove or alter proprietary notices or branding; or (d) use the Services to develop a competing product or service.
16.1 Cross-Reference. The intellectual property provisions of the MSA apply.
16.2 Licence to Use the Services. Subject to payment of all Fees due, Consvert grants the Client a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business purposes during the subscription term.
16.3 Restrictions. The Client shall not, and shall not permit any third party to: (a) reverse-engineer, decompile, or disassemble the Services or attempt to derive source code; (b) resell, sublicense, lease, or assign access to the Services other than as expressly permitted; (c remove or alter proprietary notices or branding; or (d) use the Services to develop a competing product or service.
16.1 Cross-Reference. The intellectual property provisions of the MSA apply.
16.2 Licence to Use the Services. Subject to payment of all Fees due, Consvert grants the Client a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business purposes during the subscription term.
16.3 Restrictions. The Client shall not, and shall not permit any third party to: (a) reverse-engineer, decompile, or disassemble the Services or attempt to derive source code; (b) resell, sublicense, lease, or assign access to the Services other than as expressly permitted; (c remove or alter proprietary notices or branding; or (d) use the Services to develop a competing product or service.
17. Cross-References to the MSA
The provisions of the MSA on confidentiality, force majeure, governing law, dispute resolution, notices, and assignment apply to these Platform Terms.
The provisions of the MSA on confidentiality, force majeure, governing law, dispute resolution, notices, and assignment apply to these Platform Terms.
The provisions of the MSA on confidentiality, force majeure, governing law, dispute resolution, notices, and assignment apply to these Platform Terms.
18. Order of Precedence
In the event of conflict between these Platform Terms and the MSA, the MSA prevails. In the event of conflict between these Platform Terms and an Order Form, the Order Form prevails as to the matter expressly addressed therein. In the event of conflict between Part I and Part II or Part III of these Platform Terms, the product-specific Part controls solely with respect to the Service to which it relates.
In the event of conflict between these Platform Terms and the MSA, the MSA prevails. In the event of conflict between these Platform Terms and an Order Form, the Order Form prevails as to the matter expressly addressed therein. In the event of conflict between Part I and Part II or Part III of these Platform Terms, the product-specific Part controls solely with respect to the Service to which it relates.
In the event of conflict between these Platform Terms and the MSA, the MSA prevails. In the event of conflict between these Platform Terms and an Order Form, the Order Form prevails as to the matter expressly addressed therein. In the event of conflict between Part I and Part II or Part III of these Platform Terms, the product-specific Part controls solely with respect to the Service to which it relates.
Part II — Ursula AI Agent SDR Service
19. Service Description
The "Ursula AI Agent SDR Service" is the AI-powered sales-development-representative platform branded as "Ursula", available at https://ursula.consvert.com/, which automates the design, dispatch, monitoring, and management of outbound email and (where enabled) LinkedIn sequences and provides reply analysis, contact management, and integration capabilities.
The "Ursula AI Agent SDR Service" is the AI-powered sales-development-representative platform branded as "Ursula", available at https://ursula.consvert.com/, which automates the design, dispatch, monitoring, and management of outbound email and (where enabled) LinkedIn sequences and provides reply analysis, contact management, and integration capabilities.
The "Ursula AI Agent SDR Service" is the AI-powered sales-development-representative platform branded as "Ursula", available at https://ursula.consvert.com/, which automates the design, dispatch, monitoring, and management of outbound email and (where enabled) LinkedIn sequences and provides reply analysis, contact management, and integration capabilities.
20. AI-Specific Disclosures
20.1 Autonomous Activity. The Ursula AI Agent SDR Service uses AI to draft and send messages, classify replies, and adjust sequences. Where the autopilot feature is enabled, outputs are generated without human-by-human review of every individual message.
20.2 No Substitute for Human Judgment. The Service is a tool. Decisions about which contacts to engage, which markets to enter, which messages and sequences to authorise, and how to manage replies remain the Client's responsibility.
20.1 Autonomous Activity. The Ursula AI Agent SDR Service uses AI to draft and send messages, classify replies, and adjust sequences. Where the autopilot feature is enabled, outputs are generated without human-by-human review of every individual message.
20.2 No Substitute for Human Judgment. The Service is a tool. Decisions about which contacts to engage, which markets to enter, which messages and sequences to authorise, and how to manage replies remain the Client's responsibility.
20.1 Autonomous Activity. The Ursula AI Agent SDR Service uses AI to draft and send messages, classify replies, and adjust sequences. Where the autopilot feature is enabled, outputs are generated without human-by-human review of every individual message.
20.2 No Substitute for Human Judgment. The Service is a tool. Decisions about which contacts to engage, which markets to enter, which messages and sequences to authorise, and how to manage replies remain the Client's responsibility.
21. Specific Limits
21.1 Ursula AI Agent SDR Service, (a) starting at one thousand (1,000) active contacts per agent at any time (with translation to approximately 2,000–2,500 new leads contacted and 6,000–7,500 personalised emails sent per month at standard configuration) and increasable by tier when getting another Ai Agent instance within the platform (as set out in clause 3.4 of the Order Form); (b) up to ninety-nine (99) connected mailboxes per workspace. These limits may be revised by the Upstream Provider.
21.2 Fair Usage. Additional fair-usage and rate-limiting rules are set out in the Fair Usage Policy.
21.1 Ursula AI Agent SDR Service, (a) starting at one thousand (1,000) active contacts per agent at any time (with translation to approximately 2,000–2,500 new leads contacted and 6,000–7,500 personalised emails sent per month at standard configuration) and increasable by tier when getting another Ai Agent instance within the platform (as set out in clause 3.4 of the Order Form); (b) up to ninety-nine (99) connected mailboxes per workspace. These limits may be revised by the Upstream Provider.
21.2 Fair Usage. Additional fair-usage and rate-limiting rules are set out in the Fair Usage Policy.
21.1 Ursula AI Agent SDR Service, (a) starting at one thousand (1,000) active contacts per agent at any time (with translation to approximately 2,000–2,500 new leads contacted and 6,000–7,500 personalised emails sent per month at standard configuration) and increasable by tier when getting another Ai Agent instance within the platform (as set out in clause 3.4 of the Order Form); (b) up to ninety-nine (99) connected mailboxes per workspace. These limits may be revised by the Upstream Provider.
21.2 Fair Usage. Additional fair-usage and rate-limiting rules are set out in the Fair Usage Policy.
Part III — Mailbox & Domains Infrastructure Service
22. Service Description
The "Mailbox Infrastructure Service" is the email-infrastructure platform made available at https://mailbox.consvert.com/. The Service enables the Client to provision, manage, and monitor sending domains and mailboxes used in connection with outbound campaigns, with associated DNS configuration, authentication setup (SPF, DKIM, DMARC).
The "Mailbox Infrastructure Service" is the email-infrastructure platform made available at https://mailbox.consvert.com/. The Service enables the Client to provision, manage, and monitor sending domains and mailboxes used in connection with outbound campaigns, with associated DNS configuration, authentication setup (SPF, DKIM, DMARC).
The "Mailbox Infrastructure Service" is the email-infrastructure platform made available at https://mailbox.consvert.com/. The Service enables the Client to provision, manage, and monitor sending domains and mailboxes used in connection with outbound campaigns, with associated DNS configuration, authentication setup (SPF, DKIM, DMARC).
23. Domains and Mailboxes; Ownership
23.1 Domain(s) & Mailbox(es). Where the Client purchases or registers sending domain(s) and/or mailbox(es) through the Service, the registration is made by the Client, on a self-serving basis, and domain ownership, as well as mailboxes ownership, remain with the Client. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.2 Fees & Billing. The breakdown of the fees will be calculated within the portal based on the number of domain, mailboxes, additional services and configuration chosen. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.3 Authentication. Consvert configures SPF, DKIM, and DMARC for domains added to the Service in accordance with industry best practices.
23.4 Sender Reputation. Sender reputation, blocklist status, and deliverability metrics depend on use and are not within Consvert's exclusive control. Consvert provides recommended best practices and warm up (even though not provided within this platform); Consvert does not warrant any particular sender-reputation outcome or inbox-placement rate.
23.1 Domain(s) & Mailbox(es). Where the Client purchases or registers sending domain(s) and/or mailbox(es) through the Service, the registration is made by the Client, on a self-serving basis, and domain ownership, as well as mailboxes ownership, remain with the Client. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.2 Fees & Billing. The breakdown of the fees will be calculated within the portal based on the number of domain, mailboxes, additional services and configuration chosen. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.3 Authentication. Consvert configures SPF, DKIM, and DMARC for domains added to the Service in accordance with industry best practices.
23.4 Sender Reputation. Sender reputation, blocklist status, and deliverability metrics depend on use and are not within Consvert's exclusive control. Consvert provides recommended best practices and warm up (even though not provided within this platform); Consvert does not warrant any particular sender-reputation outcome or inbox-placement rate.
23.1 Domain(s) & Mailbox(es). Where the Client purchases or registers sending domain(s) and/or mailbox(es) through the Service, the registration is made by the Client, on a self-serving basis, and domain ownership, as well as mailboxes ownership, remain with the Client. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.2 Fees & Billing. The breakdown of the fees will be calculated within the portal based on the number of domain, mailboxes, additional services and configuration chosen. The fees can be billed annually or monthly, and renewal fees are billed directly to the client based on the payment method of preference inserted into the self-serving billing portal (accessible by going into the “Settings” section and to “Manage your Billing).
23.3 Authentication. Consvert configures SPF, DKIM, and DMARC for domains added to the Service in accordance with industry best practices.
23.4 Sender Reputation. Sender reputation, blocklist status, and deliverability metrics depend on use and are not within Consvert's exclusive control. Consvert provides recommended best practices and warm up (even though not provided within this platform); Consvert does not warrant any particular sender-reputation outcome or inbox-placement rate.
24. Effect of Termination on Mailbox Infrastructure
24.1 Continuing Dashboard Access. Notwithstanding termination of any other Service (including the AI SDR Service), the Client retains access to the mailbox.consvert.com dashboard using its existing login credentials, provided the relevant fees (clause 23.2) are being paid.
24.2 Domain Continuity and Migration. Domains owned by the Client under Section 23.1 remain the Client's property regardless of any Service termination.
24.1 Continuing Dashboard Access. Notwithstanding termination of any other Service (including the AI SDR Service), the Client retains access to the mailbox.consvert.com dashboard using its existing login credentials, provided the relevant fees (clause 23.2) are being paid.
24.2 Domain Continuity and Migration. Domains owned by the Client under Section 23.1 remain the Client's property regardless of any Service termination.
24.1 Continuing Dashboard Access. Notwithstanding termination of any other Service (including the AI SDR Service), the Client retains access to the mailbox.consvert.com dashboard using its existing login credentials, provided the relevant fees (clause 23.2) are being paid.
24.2 Domain Continuity and Migration. Domains owned by the Client under Section 23.1 remain the Client's property regardless of any Service termination.
25. Mailbox-Specific Acceptable Use
The Acceptable Use rules in Section 8 apply, with the following clarifications:
(a) The Client shall not exceed the per-mailbox sending volumes recommended by Consvert from time to time, which reflect the Upstream Provider's deliverability guidance (industry-standard for cold outbound is no more than 30–50 emails per mailbox per Business Day; Consvert may issue specific per-Service guidance).
(b) The Client shall maintain authentication records (SPF, DKIM, DMARC) as configured by the Service and shall not modify DNS in a manner that disrupts deliverability.
The Acceptable Use rules in Section 8 apply, with the following clarifications:
(a) The Client shall not exceed the per-mailbox sending volumes recommended by Consvert from time to time, which reflect the Upstream Provider's deliverability guidance (industry-standard for cold outbound is no more than 30–50 emails per mailbox per Business Day; Consvert may issue specific per-Service guidance).
(b) The Client shall maintain authentication records (SPF, DKIM, DMARC) as configured by the Service and shall not modify DNS in a manner that disrupts deliverability.
The Acceptable Use rules in Section 8 apply, with the following clarifications:
(a) The Client shall not exceed the per-mailbox sending volumes recommended by Consvert from time to time, which reflect the Upstream Provider's deliverability guidance (industry-standard for cold outbound is no more than 30–50 emails per mailbox per Business Day; Consvert may issue specific per-Service guidance).
(b) The Client shall maintain authentication records (SPF, DKIM, DMARC) as configured by the Service and shall not modify DNS in a manner that disrupts deliverability.
End of Ursula Platform Terms.
End of Ursula Platform Terms.
End of Ursula Platform Terms.